Additional Information
Cast Iron

To return a product based upon the replacement/return guarantee of Bird Bath Supply, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Bird Bath Supply will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days in which must be returned to Bird Bath Supply. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to Bird Bath Supply. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Bird Bath Supply Return Procedure will be breached and Bird Bath Supply will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

Bird Bath Supply will not refund to Customer the original shipping charges. In addition, Bird Bath Supply charges a 20% re-stocking fee on all non-defective returns for refund.

Products being returned for a refund, must be received by Bird Bath Supply prior to 30 days from the original invoice date. Returns received after the 30 day return period will no longer be eligible for refund.

NO RETURNS ON CUSTOM ORDERS. ANY LOGO UMBRELLA IS A CUSTOM ORDER AND IS NON-REFUNDABLE.

Satisfaction Guarantee: At Bird Bath Supply, customer satisfaction is a measure of how products and services supplied by our company meet or surpass your expectations. Through our testimonies, our satisfied customers speak for themselves. Every day we strive to ensure that all of our customer needs and expectations are met. We want to establish and maintain a relationship that is built on QUALITY products and service that Bird Bath Supply provides to both commercial and residential clients worldwide.

Bird Bath Supply offers a 1 year basic warranty on this product to the original purchaser from the date of purchase against defects in material and workmanship. During this period Bird Bath Supply will repair or replace, at our discretion, the defective component.

This warranty does not apply to improperly installed, handled, abused, damaged by user error, nor to any unit which has been repaired or altered by unauthorized repair companies. Under no circumstances will the buyer be entitled to consequential or incidental damages. This limited 1 year basic warranty gives you specific legal rights; you may have other rights which vary from state to state where you live. Batteries and plastic housings are not covered by warranty.